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Problems with the OnePlus 5 and how to fix them
June 19, 2025
The latest flagship from OnePlus continues to offer everything we’ve come to expect from the company. The OnePlus 5 comes with high-end specifications and features including a new dual camera setup, and while its price may not be as affordable as previous generations, the phone still manages to significantly undercut the competition. If you are looking for a solid current generation flagship, the OnePlus 5 is definitely a phone to consider.
That said, as is the case with any smartphone or tablet, the latest from OnePlus is not without its problems. To help you out, we’ve rounded up some of the common issues that OnePlus 5 users have come across, and offer potential solutions on how to fix them!
Problem #1 – Issue with adaptive brightness
Some people have found that the adaptive brightness doesn’t work as well as expected.
Potential solution:
Problem #2 – Windows 10 does not recognize the phone
Some users have found that Windows 10 does not recognize their OnePlus 5 as a storage device, making it impossible to transfer files and media content to and from your PC. The device does still charge though when plugged in to the computer.
Problem #3 – Performance issues (random reboots, stutter or lag, rapid battery drain)
A few users have faced some performance issues with their device, including random but repeated reboots and instances of stutter or lag. Some users have also seen rapid battery drain even when the phone isn’t in use.
Problem #4 – Certain apps and games not working on mobile data
Some users have found that apps and games that require an internet connection don’t seem to work when the device switches to mobile data, but work as expected when connected to Wi-Fi.
Problem #5 – Notifications get cleared automatically
A few users have noticed that notifications tend to get cleared automatically from the notification drop down and status bar after some time.
Problem #6 – Connectivity issues
Connectivity issues are quite common when getting a new device, and below are the general steps you can follow when facing problems with connecting to Wi-Fi or Bluetooth devices. Wi-Fi issues seem to be particularly prevalent with the OnePlus 5.
Potential solutions:
Wi-Fi Issues
Bluetooth Issues
Guides – Soft reset, hard reset, boot into Safe Mode, wipe cache partition
Soft reset
Hard reset
Wipe cache partition
Booting into Safe Mode
So, there you have it for this roundup of some of the issues that OnePlus 5 users have come across, and potential solutions on how to fix them! We will continue to keep this list updated as other problems, and more importantly, solutions to fix them are available.
All said and done, don’t let this small list of issues stop you from picking up a really good flagship. A lot of these problems are software related, and OnePlus has done a great job with sending out updates to address these concerns. Always make sure that you have the latest version of the Oxygen OS installed, and you can find out more about these updates by using ourOnePlus 5 update tracker.
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