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Problems with the Pixel 2 XL and how to fix them
June 25, 2025
The Pixel 2 XL is meant to showcase everything Google has to offer. The performance is fantastic, the camera is excellent, and the software is what Google wants Android to be. Unfortunately, hardware issues have dominated the conversation instead. From the display to the speakers, users have come across more than one Pixel 2 XL problem that shouldn’t be plaguing an expensive flagship.
No device is without its issues of course, and this smartphone is definitely no exception. We’ve rounded up some of the common problems faced by Pixel 2 XL owners, as well as potential solutions to get your device back on its feet!
Note: Not every Pixel 2 XL owner will face these problems. In fact, it is more than likely that you won’t come across any of these issues at all.
Pixel 2 XL Problem #1 — Display issues
Display issues have been particularly prominent with the Pixel 2 XL. Unfortunately, there isn’t much that can be done to resolve these problems. If an issue is particularly glaring, you should pick up a replacement. In cases where the issue is software-related, some potential solutions are mentioned below.
Pixel 2 XL Problem #2 — Random reboots
Some users have found that their device randomly reboots, sometimes multiple times a day.
Potential solutions:
Pixel 2 XL Problem #3 — Touchscreen issues
Some users have found that touches don’t seem to register around the edges of the display. Many require multiple taps to access things like the hamburger menu or the advanced settings menu via the three dots in the corner, or when trying to use the right or left most elements on the keyboard.
Pixel 2 XL Problem #4 — Headphone adapter issues
One of the controversial decisions Google made with their latest flagship was the removal of the headphone jack. An adapter is included in the box, but some users are having problems when using it. It either gets uncomfortably warm when in use, or doesn’t work at all.
Pixel 2 XL Problem #5 — “Fatal camera error” message
A few users get a “Fatal camera error” message when opening the camera app for the first time.
Pixel 2 XL Problem #6 — Connectivity issues
As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Pixel 2 XL owners have faced a lot of Bluetooth problems.
Wi-Fi issues
Bluetooth issues
Pixel 2 XL Problem #7 — Issues where the only option is to wait for an official software update
This is a list of problems that don’t have any workarounds or fixes currently available, but are known issues that will hopefully be addressed with upcoming software updates.
Guides — Hard reset, boot into Safe Mode
Hard reset:
Safe Mode:
So there you have it. If you have faced any other issues, let us know in the comments section below and we will try our best to find a fix for you!
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