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Problems with the ZTE Axon 7 and how to fix them
June 27, 2025
TheZTE Axon 7has a lot going for it, including a beautiful design and solid build, fantastic audio capabilities, and specifications and features that are at par with all current generation flagship smartphones. The best part is that you get all of this at a price point that is far cheaper than similarly spec-ed devices, making the Axon 7 one of the best affordable flagships out there.
However, as is the case with any smartphone or tablet, this phone is not without its issues. Which is why, we’ve rounded up some of the common problems that plague ZTE Axon 7 owners, and offer potential solutions on how to fix them!
Disclaimer: Not all of these Axon 7 problems will apply to every owner, and it is actually more than likely that you won’t come across any of the issues listed below.
Problem #1 – Auto-rotate not working
Some users have reported that the auto-rotate feature on the Axon 7, with certain apps, like the camera, gallery, and more, being stuck in the portrait orientation.
Potential solutions:
Problem #2 – Problems with charging
A few users have found that the Axon 7 has issues with charging, even though the phone comes with fast charging capabilities. Users have found that even though it says “fast charging,” the device has been charged just 15-20% after an hour or so, which should actually be enough time to fully charge the phone.
Problem #3 – Fingerprint scanner issues
Only a few users have found the fingerprint scanner to not be as accurate and fast as expected. However, some have found the scanner to stop working completely.
Problem #4 – Bottom mic not working, or muted
Many users have found that when making calls, the person at the other end of the line is unable to hear anything.
Problem #5 – Connectivity issues
As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Wi-Fi issues seem to particularly prevalent with the Axon 7, though reportedly the B27 software update addresses many of these issues, or at least makes them much less likely.
Wi-Fi issues
Bluetooth issues
Guides: Wipe cache partition, boot into Safe Mode, Hard reset
Hard reset:
Safe Mode:
Wipe cache partition:
So, there you have it for this roundup of some of the common problems that Axon 7 owners face! If you have come across any of these problems, or others, do let us know in the comments section below.
However, don’t let this issues deter you from picking up what is otherwise a great device, especially if audio is an important part of your smartphone experience. The Axon 7 is definitely one of the best affordable flagships out there.
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